We truly hope that you love your keepsake or gift, as we have loved creating it just for you, but should we have not quite hit the mark please do get in touch as soon as possible so that we can get to work right away on rectifying this for you.

As all our items are handmade, hand-finished and/or printed to order and personalised, we can only accept returns if your item is faulty (eg: incorrect personalisation by us) or has been damaged in the post.

Returns are accepted within 14 days and in original packaging. Once goods are received, they will be inspected and a refund or replacement will be issued, where applicable.

Often we will only request images, saving you time and money in posting back to us, but if we do require the item to be returned we recommend choosing a tracked service or obtaining proof of postage.